Fees and Charges

At Zumo, we aim to be as transparent as possible about transaction fees and how we charge users.

As Zumo is a non-custodial wallet, all your cryptocurrency funds are held on-chain. This means that we don’t store your cryptocurrency centrally, and when you send or exchange funds those transactions are also on-chain and have an associated external cost to process.

Cryptocurrency transaction fees

When you send Bitcoin or Ether to another Zumo user or an external wallet a transaction (or “mining”) fee will be added to the amount that you send. This fee is not charged by Zumo, and we make no revenue from it. The transaction fee is the cost of processing the transaction by external “miners” who charge a fee to validate the contract on the blockchain. 

When you’re sending Bitcoin or Ether to another Zumo user or external wallet you can set the transaction speed to Low, Medium or High

This will affect how long the transaction takes to process, and the cost associated with it. In the future, you’ll also be able to set a custom transaction speed. 

You can check the estimated fee on the transaction confirmation screen before you initiate the transfer

And if you tap on the notification in your wallet transaction history the transaction fee will also be shown on the transaction details screen

Something to remember is that sending Ether is cheaper than sending Bitcoin, which has a higher mining cost and therefore a higher transaction fee. So if you want to send a small amount of cryptocurrency, it’s often more efficient to send ETH instead of BTC.

Cryptocurrency Exchange fees

When you exchange between ETH and BTC using Zumo the following fees are applied:

The transaction fee to send the exchanged funds back to you (BTC/ETH)

The transaction fee to place the exchange order (BTC/ETH)

Zumo’s 0.5% exchange commission

These fees will be shown on your exchange confirmation screen as follows

Buying and selling cryptocurrency fees

In addition to sending and exchanging cryptocurrencies, we’ll soon be adding GBP (£) and Euro wallets for our users, starting with users based in the UK.

In order to buy Bitcoin or Ether with Zumo, you can add funds to your Zumo wallet via bank transfer. There will be no fee to add funds, and the exchange fees will be:

These fees will be shown on your exchange confirmation screen as follows

Zumo’s 0.5% exchange commission

The transaction fee to send the exchanged funds back to you (BTC/ETH)

Fees Summary

We’ve set out the associated fees for all transactions below.

Transaction type

Sending cryptocurrency

Receiving cryptocurrency

Exchanging cryptocurrency

Buying cryptocurrency using FIAT

Loading GBP funds

Sending GBP funds to other Zumo users

Transaction fee

BTC or ETH mining fee

Free

BTC or ETH mining fee

BTC or ETH mining fee

Free

Free

Zumo fee

Free

Free

0.5% of the exchange value

0.5% of the exchange value

Free

Free

Free

It’s our goal to make Zumo the cheapest and most secure way to manage your money. We’re also working on making transactions faster and cheaper for you. If you have any questions about our fees or how cryptocurrency transactions work you can check our FAQs or contact us.